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Real Audio and Video FAQ's

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Real Audio Support

Setting up Real Audio for your site

Create a directory under the /html directory called 'realcontent'.
Upload your .ra, .rm files into that directory.
Then create a file using notepad with the following text... 'pnm://www.(yourdomain).com/realcontent/(filename).ra'.
Save as (filename).ram and upload it anywhere in your site.
Now make a http:// link to the .ram file and it will automatically stream your new RealAudio file when you click on it.

General Questions

Error 75: Why do I get "Error 75: Site does not support PerfectPlay?"

If you receive this error when trying to listen to a RealAudio or RealVideo file from a Web site, then that site's Server is not configured with PerfectPlay.

To turn off PerfectPlay, click PerfectPlay mode on the File menu of the RealPlayer Plus.

Why am I not able to record files that the RealPlayer plays?

The Web site or provider who is supplying the content has the ability to decide if content is recordable. Due to copyright issues, some content cannot be recorded. If you want to record from a particular site, contact the site's Webmaster for permission.

Why does my system crash when accessing a Web site using the RealPlayer Plus embedded as a plug in with multiple consoles within a table?

If you experienced a system crash when accessing a Web site containing RealPlayer Plus versions 4.01 or 5.0 embedded as a plug in using multiple consoles within a table, this is a known problem.

The cause of this behavior is due to the way that Netscape handles unloading plug ins from tables on the MacOS. We are aware of the problem and hope to resolve it in a future version of our product.


Improving Playback Quality

How can I improve the playback quality?

If you are experiencing problems with poor playback quality it may be related to heavy traffic on the Internet, especially if you are playing the files between 6:00 p.m. and 11:00 p.m. These are peak hours on the Internet and the traffic load is the likely culprit. Many ISP's are working on upgrading their equipment to accommodate this increased traffic, so you may see relief soon. You may want to check with your ISP to see if they have plans to upgrade their equipment in the future.

What can I do to improve the video image?

To receive the best possible video image, follow these guidelines:

  • Set your monitor to 16-bit (thousands) or 24-bit (millions) color.
  • Close unnecessary applications on your computer.
  • Don't use the Zoom button.
What can I do if the audio sounds like it is being played too fast or too slow on my Windows computer?

If the audio sounds too fast, too slow, scratchy, or distorted, change the Advanced settings in the Player.

  1. Select Preferences from the View menu (Windows).
  2. Click the Advanced Tab.
  3. Click either Disable 16-bit sound or Disable custom sampling rates to modify the way your player and sound card interface. You may need to play with which setting sounds best.
How do I receive stereo sound with the RealPlayer Plus 5.0?

To get stereo sound with RealPlayer Plus 5.0, you need at least a 28.8 Kbps connection, and a link to a RealAudio (.ra) or RealVideo (.rm) stereo file. Verify that the bandwidth field in the Connection tab of the Player's Preferences window is set to 28.8 Kbps modem or faster.

For RealVideo (.rm) files, the video and audio portions of the .rm files share the bandwidth. Content providers have to decided which portion of the clip to emphasize - audio or video. This is a trade-off process to insure the best quality playback. However, since video is very resource intensive, very few video clips contain stereo sound.


If you still cannot resolve your question, please fill out our Tech Support Form.


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