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Data Synthesis Service Agreement

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Customer Agreement


Domain:__________________________________

By and between Data Synthesis and ____________________________________

In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement:

1. DEFINITIONS:

  1. (Plans) means proposals for offering various services to be provided by Data Synthesis, as listed online at: www.ictks.com/hosting.html
    (Plans) does not include the use of Data Synthesis’s trademark.
  2. (Customer) means an end user who is utilizing services provided by Data Synthesis.

2. PRICES:

  1. All prices for Plans provided by Data Synthesis to Customers are U.S. dollars.
  2. Customer shall be responsible for paying all taxes of any nature which become due with regard to Data Synthesis services, except for taxes on Data Synthesis’s income, irrespective of which party may be responsible for reporting or collecting such taxes.

3. ORDER ACCEPTANCE, PAYMENT:

  1. All orders are subject to acceptance by Data Synthesis. An order will be deemed accepted by Data Synthesis when written confirmation of the order is sent to the Customer. Data Synthesis may refuse to accept any order, or delay acceptance pending fulfillment of conditions Data Synthesis may choose to impose. Such refusal or such conditions may not be unreasonable, however, and Data Synthesis agrees to provide Customer with reasonable notice via Email or fax of any intent to delay or decline the acceptance of any order. Initial order payments must be received along with a signed hosting order and service agreement prior to the commencement of service. By signing this agreement or by clicking the "order now" button located at www.ictks.com/weborder.html, customer has authorized credit card payment for services on a quarterly or annual basis as indicated on the order form. Data Synthesis will charge the credit card automatically on the appropriate anniversary date. If the credit card authorization is invalid for any reason, the customer will be notified and given three (3) days to make other arrangements before service is disconnected. If payment is by check the check must be received by Data Synthesis two (2) weeks prior to due date.
  2. Payment and Terms: Payment and Terms: Payment shall be made in US dollars to Data Synthesis into the account designed by Data Synthesis, or as may otherwise be agreed in writing by the parties. Payments are due upon account activation and future renewal. Should payment in full of any invoice not be received by Data Synthesis within (30) days after activation for renewal, Data Synthesis may impose a debt service charge amounting to one percent(1%) of the overdue balance for each month or fraction thereof the overdue amount remains unpaid. In the event that any amount remains unpaid thirty(30)days after presentation of invoice, Data Synthesis may discontinue, withhold, or suspend services to customer and/or its customer(s) to whom such unpaid amounts relate.

4. DUTIES OF Data Synthesis:

Data Synthesis will acquire, on request, an Internet Domain Name (only from the US InterNIC) on behalf of the Customer. In such case the Customer hereby must waive in writing prior to acquisition of said domain name, any and all claims which it may have against Data Synthesis for any loss, damage, claim or expense arising out of, or in relation to, the registration of such Domain Name in any on-line or off-line network directories, membership lists or registration lists, or the release of the Domain Name from such directories or lists following the termination of services by Data Synthesis for any reason. Any costs of Data Synthesis in obtaining or maintaining a domain name for Customer or it’s customers shall be immediately reimbursed to Data Synthesis upon invoice from Data Synthesis to customer.

5. RULES AND REGULATIONS:

Data Synthesis may impose reasonable rules and regulations regarding the use of it’s services from time to time. Customers shall impose such rules and regulations on it’s customers to the extent necessary to ensure compliance.

6. LIMITATION OF DATA SYNTHESIS' OBLIGATIONS AND LIABILITY:

  1. Data Synthesis will utilize it’s best efforts to maintain acceptable performance of services contracted for, but Data Synthesis makes absolutely no warranties whatsoever, express or implied, including warranty of merchantability or fitness for a particular purpose. Data Synthesis cannot guarantee continuous service, service at any particular time, or integrity of data stored or transmitted via it’s system or via the Internet. Data Synthesis will not be liable for the inadvertent disclosure of, or corruption or erasure of data transmitted or received or stored on it’s system. Data Synthesis shall not be liable to Customer or any of it’s customers for any claims or damages which may be suffered by Customer or it’s customers, including, but not limited to, losses or damages of any and every nature, resulting from the loss or data, inability to access Internet or inability to transmit or receive information caused by, or resulting from, delays, non-deliveries, or service interruptions whether or not caused by the fault or negligence of Data Synthesis.
  2. Data Synthesis may discontinue servicing any Plan, or may require fulfillment of conditions Data Synthesis may choose to impose as a prerequisite for continuing to service any Plan. Unsolicited e-mail using machines controlled by Data Synthesis or unsolicited e-mail to advertise web pages hosted at Data Synthesis (even if messages are sent via other e-mail providers) are unacceptable. Advertising, Marketing, or selling software products for the purpose of spamming (even if not engaged in spamming yourself) are reasons for discontinuation service. Such discontinuation or requirement may not be unreasonable, however, and Data Synthesis agrees to provide customer with reasonable notice via e-mail and fax of any such intent to discontinue or impose conditions.
  3. The only warranty and/or guarantee offered by Data Synthesis is an "unconditional 30-day money back guarantee". If within, 30 calendar days of installation, the customer wishes his money back, it will be refunded regardless of reason. The money back guarantee includes any monies received for monthly hosting fees but does not and will not include any account set up fees, web design fees, programming fees, usage fees or monies paid to the InterNic for customer to register and maintain his private domain name. No other warranty or guarantee is implied or exists within this agreement.
  4. Data Synthesis’s liability to Customer, and any end user or any Plan or other Data Synthesis services is limited to the amount paid to and received by Data Synthesis for services not accepted. In no event shall Data Synthesis be liable to Customer, or any end user or any other entity for any special, consequential, or other damages, however caused, whether for breach of contract, negligence or otherwise, even if Data Synthesis has been advised of the possibility of such damage.
  5. Customer will take all necessary measures to preclude Data Synthesis from being made a party to any lawsuit or claim regarding Data Synthesis services provided to any Customer or end user. Customer hereby agrees to indemnify and hold harmless Data Synthesis from any and all claims or whatever nature brought by any of Customer’s customers against Data Synthesis in excess of the remedy set forth in paragraph 6 (D).

7. PROPERTY RIGHTS

Data Synthesis owns all rights, title and interest in Data Synthesis’s trade names, service marks, inventions, copyrights, trade secrets, patents, and know-how relating to the design, function, or operation of Plans and of the hardware and software systems and resources necessary to provide the individual service elements of which they consist. This agreement does not constitute a license to Customer to use Data Synthesis’s trade names or service marks. The use by Customer of the other property rights mentioned here is authorized only for the purpose of marketing and selling Plans .

8. CONFIDENTIALITY

Customer acknowledges that by reason of it’s relationship with Data Synthesis hereunder, it may have access to certain information and materials relating to Data Synthesis’s business, plans, customers, software technology, and marketing strategies that is confidential and of substantial value to Data Synthesis, which value would be impaired if such information were disclosed to third parties. Customer agrees that it will not use in any way for it’s own account nor for the account of any third party, nor disclose to any third party, any such information revealed to it by Data Synthesis. Customer further agrees that it will take every reasonable precaution to protect the confidentiality of such information. In the event of termination of this agreement, there shall be no use or disclosure by the Customer of any such confidential information in it’s possession, and all confidential materials shall be returned to Data Synthesis or destroyed. The provisions of this section shall survive the termination of the agreement for any reason. Upon any breach or threatened breach of this section, Data Synthesis shall be entitled to injunctive relief, which relief shall not be contested by Customer.

9. RELATIONSHIP OF THE PARTIES

The relationship between Data Synthesis and Customer is that of vendor and vendee. They shall not be construed as being joint ventures, franchiser/franchisee, or employer/employee. This agreement is a commercial agreement between businesses, not a consumer agreement. Customer has no authority, apparent or otherwise, to contract for or on behalf of Data Synthesis, or in any other way legally bind Data Synthesis in any fashion, nor shall Customer be authorized to make any representations about Data Synthesis or it’s services other than to set forth Data Synthesis’s responsibilities as outlined in this agreement.

10. DISPUTES

The parties shall attempt to resolve all disputes arising out of this agreement in a spirit of cooperation without formal proceedings. Any dispute which cannot be so resolved (other than the collection of money due on unpaid invoices) shall be subject to arbitration upon written demand of either party. Arbitration shall take place in Wichita, Kansas, or at another location if the parties so agree. The arbitration shall take place before an arbitration panel chosen as follows:

The parties shall each choose an arbitrator, and the two arbitrators shall choose a third arbitrator and determine the third arbitrator’s compensation. Each party shall have one veto over the choice of the third arbitrator. The three arbitrators shall schedule an informal proceeding, hear arguments, and decide the matter by secret majority vote. Unless the arbitrators decide otherwise, each party shall pay the costs of it’s own arbitrator, and shall pay half of the other costs of the arbitration proceedings. Each party shall have the right to have the proceedings transcribed. The arbitrators shall not have the authority to award punitive damages or any other form of relief not contemplated in the contract. The majority or arbitrators shall render a written opinion setting forth the basis on which they arrived at the decision regarding each issue submitted to arbitration; the dissenting arbitrator, if any, shall not issue a dissenting opinion. Regarding each issue submitted to arbitration, the decision shall be final and binding only to the extent it is accompanied by a written explanation of the basis upon which it was arrived at. Judgement upon the award, if any, rendered by the arbitrators may be entered in any court having jurisdiction thereof.

Should any legal action permissible under this agreement be instituted to enforce the terms and conditions of this agreement, in particular the right to collect money due on unpaid invoices, the prevailing party shall be entitled to recover reasonable attorney’s fees and expenses incurred at both the trial and appellate levels.

11. TERM, TERMINATION:

This agreement shall run in accordance with the term of the initial order. All terminations should be faxed to 316-683-7868 or you can mail a hard copy to Data Synthesis, P.O. Box 20538, Wichita, KS 67208. The account will be automatically renewed on a regular basis in accordance with the term of the initial order or subsequent change to that term unless terminated in one of the following ways:

  1. By customer, by notifying Data Synthesis in writing twenty (20) days prior to renewal of this agreement. If notification is not received 20 days prior a refund will not be issued.
  2. By Data Synthesis, upon thirty (30) days written notice, if customer breaches any material and substantial provision of this agreement and has not cured by the end of the thirty (30) days.
    1. Cancellation of services, set up fees, installation fees, host system change, are non-refundable at any time. Parking fees are non-refundable. If written notification is not within (30) days of the order being placed, there will be no refund.
  3. Non-payment on renewals
  4. All NSF checks will not be redeposited. Another method of payment will have to be used. A cashier check,money order, or credit card can be used. The web site will be on hold until payment is received.
  5. By Data Synthesis, immediately upon giving written notice to Customer, in the event that
    1. Any bank draft or check delivered by Customer to Data Synthesis in payment of products is returned unpaid and Customer fails to remedy such nonpayment within five business days. A $25.00 fee will be charged to customer for returned checks.
    2. Customer becomes more than sixty (60) days in arrears in payment of its account with Data Synthesis;
    3. There are instituted bankruptcy or insolvency proceedings against Customer, which are not vacated within sixty (60) days from the date of filing;
    4. Customer institutes voluntary bankruptcy or insolvency proceedings, or otherwise admits insolvency ; or
    5. Customer makes an assignment of all or part of it’s assets for the benefit of creditors.
  6. By Data Synthesis immediately, if Customer attempts to assign all or any part of this Agreement without Data Synthesis’s prior written approval;
  7. By Data Synthesis immediately, if Customer fails to cause Data Synthesis to be informed in writing immediately on the happening of any event specified in this section;
  8. By Customer, immediately upon giving written notice to Data Synthesis, if;
    1. There are instituted bankruptcy or insolvency proceedings against Data Synthesis, which are vacated within sixty (60) days from the date of filing;
    2. Data Synthesis institutes voluntary bankruptcy/insolvency proceedings, or otherwise admits insolvency;
    3. Data Synthesis makes an assignment of all or part of it’s assets for the benefit of creditors; or
    4. Data Synthesis fails to cause Customer to be informed in writing immediately on the happening of any event specified in this section.

12. NONASSIGNABILITY

Customer’s rights and obligations under this agreement may not be transferred or assigned directly or indirectly without the prior written consent of Data Synthesis, which consent shall not be unreasonably refused.

13. PARTIAL INVALIDITY

If any provision of this agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless remain in full force and effect. Data Synthesis and Customer agree to renegotiate in good faith any term held invalid and to be bound by mutually agreed substitute provision.

14. APPLICABLE LAW, JURISDICTIONAL MATTERS

This agreement takes effect when accepted by Data Synthesis in Wichita, Kansas. It is to be governed by and construed under the laws of the State of Kansas and the United States of America. The federal and state courts of the State of Kansas shall have exclusive jurisdiction to adjudicate any non-arbitrable dispute arising out of this agreement. Customer hereby expressly consents to (1) the jurisdiction of the courts of Kansas (2) service of process being effective upon it by registered mail sent to the address set forth at the beginning of this document, as may be changed from time to time by written notice actually received by Data Synthesis. To the extent permissible by the law of Customer’s jurisdiction, Customer waives any requirement that service of process or of any documents be made upon it pursuant to the provisions of the Hague Convention.

15. NOTICES

Except with respect to service of process as set forth in paragraph (11), all notices may be sent by e-mail, fax, or express mail to the e-mail address, fax number, or address most recently provided and will be effective upon transmission. Evidence of successful transmission shall be retained.

16. ENTIRE AGREEMENT: MODIFICATIONS

This agreement sets forth the entire agreement and understanding between the parties and merges all prior discussion between them. Data Synthesis may make changes to this agreement upon thirty (30) days written notice to customer, advising of the change and the effective date thereof. Utilization of Data Synthesis services by Customer and/or it’s Customers following the effective date of such change(s). Otherwise, this agreement may not be modified except by the written consent of both parties.


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Copyright © 1999 - 2006 · Data Synthesis Internet Services
P.O. Box 20538 · Wichita, Kansas 67208 · (316) 683-7868