New Customer information for Data Synthesis

FEATURED AFFILIATE

Services include web site design, Internet marketing and web site promotion by Wichita Kansas based Data Synthesis.

FEATURED BOOK

Building HOT Web Sites Web Site Promotion List Management Office Depot FREE Biz Cards Web Graphics Optimizing Graphics Editors Find Fonts

Data Synthesis Internet Services welcomes you to a growing family of clients around the world. Our goal is to provide the best possible customer service to our clients. Divided into easy to read sections, this information will answer many of your questions and help you with managing your web site.

1. Your account information and what it means
   
2. Uploading your files with FTP
   
3. FrontPage and using extensions
   
4. Setting up your mail accounts
   
5. Setting up your Secure Server
   
6. Contacting Data Synthesis and Technical Support
   
7. Billing
   
8. FAQ
   

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Your Account Information and what it means.

Username:
This is either a word or a mix of numbers and letters. You will need this in order to move files to and from the server and to set up your e-mail. Please do not try to erase or change it.

Password:
Also a mix of numbers and letters or a word that you will need to move files to the server and to set up your e-mail.

eMail Accounts:
http://mail.yourdomain.com
You will need to type this into your browser, substituting your domain of course. This will bring you to the mail administration page. Click "Log In", then enter your email account name (yourname@yourdomain.com) and password.

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Using FTP to upload files.

FTP (File Transfer Protocol) is what allows you to transfer files from your system (client) to your Web site (server), when you are not using an integrated HTML editor such as FrontPage. There are many FTP programs available, however, we recommend using WS_FTP to administer your uploads. You will also need to unzip the program prior to using it.

Once you are connected to the Internet:

1. Open WS_FTP
2. Enter your domain name or IP address in the "host name address" box. This address will be the location of your files.
3. Enter your Username
4. Enter your Password
5. In the left window, select the files from your disk or hard drive that you are going to upload.
6. Set the correct transfer mode at the top. All Web page files must be uploaded in ASCII, while all programs must be uploaded in Binary.
7. Your home page must be named default.htm, default.asp, index.htm, index.cfm or index.html
8. Be sure to place all of your Internet files in the "wwwroot/" directory.
9. Choose the button on your FTP program that connects or "sends" your files. You should get a confirmation of transfer, and if successful, you can check by typing your domain name or IP address into your browser.

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Uploading using Microsoft FrontPage

Using Microsoft Front Page extensions with your web site is fully supported by Data Synthesis. Make sure you use the publish command to upload to the server. If you try to FTP your files, they may become corrupted.

1. Open Microsoft Frontpage
2. Click File
3. Click Open Web.
4. Select your local Web
5. Click Open in the Open Web window.
6. Click the Publish button in the in the upper left hand corner.
7. The Publish Web window will open.
8. At web address type, type in your domain name.
9. Click Publish.
10. Type in your user name and password, when the Name and Password window appears. FrontPage should begin publishing your site.

If you wish to publish to a subdirectory on your web site, for example http://www.myweb.com/subdir/, simply type the entire URL to which you wish to publish. This will create a Child Web.

See also our Front Page FAQ page for more.

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Setting up your e-mail

Go in to the Domains section of your control panel feature to add and remove your POP3 email accounts.

Accessing your email accounts using a POP3 mail client:

• POP3 Server is "mail.yourdomain.com"
• SMTP Server is "mail.yourdoamin.com"
• Username is in "user@mydomain.com" format
• Password is whatever you set it to be.

Accessing your email via the Web:

• Visit http://mail.yourdomain.com"
• Enter your username in "user@mydomain.com" format
• Password is whatever you set it to be.

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Contacting Data Synthesis and Technical Support

The best way for our technical support department to handle any technical questions you may have, is to fill out a technical support request form. This form is located at http://www.ictks.com/techform.html. If you type this URL in your browser, a form will appear. Please, fill out all the fields and submit your request. You will then be contacted about the status of your request. Otherwise, Technical Support can be reached at (316) 683-7868.

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Billing

1. Credit Card Billing:
   
   Data Synthesis offers 2 billing cycles, quarterly and annual. If you chose the quarterly payment option, your credit card will be billed on the appropriate anniversary date, which is every 90 days. You will be billed the monthly fees X 3 months. The credit card on file will be the one billed by our accounting department.
   
   If you have changes or want to use another credit card for the billing, please e-mail newsales@ictks.com and include the following information:
   
   IP address
   Domain name
   Customer name
   Any changes that need to be made and why
   
   
2. Paying by Check:
   
   If you paid by check, you will receive an invoice either by mail or e-mail about one month prior to the anniversary date.
   
   
3. Discontinuation of Service:
   
   If you need to discontinue your account, please e-mail newsales@ictks.com with all of your account information or call us at (316) 683-7868.

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FAQ's

1. When I type www.mydomain.xxx into my browser my site does not come up? But when I put in the IP address, it works. Why?
   When we registered or transferred your domain name, the process is not complete on the same day. It usually takes 2 to 3 business days for your domain name to propogate throughout all DNS servers, including ours.
2. When I type my domain name or IP address in my browser I get a 1.0 403 Access Forbidden error message. Why?
   This means that the server can not find your default.htm or index.htm file. Make sure you have uploaded that file.
3. Am I able to resell some of my space?
   Yes. You can resell part of your space to others at your leisure. However, this space can NOT have a unique domain name associated with it. The URL will look something like this; www.yourdomain.com/theirdomain.
4. How do I set up files to be placed on Secure Sockets Layer (SSL)?
   You need to create a folder in your root directory called "Secure". Place the files in that folder. Go to the technical support request form located at http://www.ictks.com/support.html and submit your request to our technical department. They will enter your directory and place the folder on the SSL
5. What happens when my account goes over the storage or transfer limits?
   You will be responsible for all overages with your account. The fees for storage over the limits is $.95 per MB. The fees for transfer over the limit is $.15 per MB. If you feel you are going to go over your limits, please contact us and discuss upgrading to a higher plan.

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If you need additional help, please fill out our
TECH SUPPORT REQUEST FORM