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Data Synthesis Support -- email FAQ

• What is the difference between POP3 and Forwarding?
• What is an AutoResponder and how do I set it up?
• What is an email Alias and how do I set it up?
• Logging into Mailserver
• Netscape Mail
• Outlook Express
• Eudora

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What is the difference between POP3 and Forwarding?

• POP3 ("post office protocol") is where you store your e-mail on our mail server. It is simply an e-mail address @yourdomain.xxx. Our mail servers store mail that is sent to one of your accounts @yourdomain.xxx until you check your mail. You configure your mail client (for example - Internet Explorer, Netscape, Eudora) to read your mail directly from our mail server. When configuring for POP3, use "mail.yourdomain.xxx" for your POP3 mail server address, and the username (username@yourdomain.xxx) and password used for the account. Note: You cannot use POP3 if you have forwarding turned on.
  
  
• FORWARDING is when our mail server forwards e-mail to your local ISP or e-mail address instead of storing it. The mail forwarding option lets users re-direct any e-mail sent to their POP account, automatically. You can forward your mail to any address, but to make it simple, 99% of users forward mail to their dial up account.When we setup your account, all of your e-mail is forwarded to the e-mail address you supplied to us. To set up this option, create a new user and scroll to bottom of the page. There is a field titled "forwarding address." Put the address here and click save.

What is an AutoResponder and how do I set it up?

An auto responder is a message automatically sent to anyone who e-mails a particular address. For example, you might set up an autoresponder for your account that says "I'm on vacation, and will check my e-mail in two days". Whenever someone e-mails you they will automatically receive an e-mail telling them you are on vacation. This is also a great feature for sending sales literature or technical support. When you logon as the various users you setup, or the one we created for you, you will notice a vacation message. This is where you setup your autoresponder.

To install an autoresponder you will need to log into your mail administration as the user you want to add the autoresponder to i.e. webmaster@yourdomain.xxx.

• Scroll down towards the bottom of that page, you will see a link called "Change Vacation Message", Click on that link.
• The page that loads will have a box where you can add your message text.
• After you enter your message, click on the save button, this will add the autoresponder into the system.
• After mail has been sent to your mail address 2 links will appear under the "Change Vacation Message" Link, they are "View Vacation Message Recipients" and "Clear Vacation Message Recipients", the first link will show who has received your autoresponder and the second will allow you to delete the recipients.

What is an email Alias and how do I set it up?

An e-mail alias is not an e-mail account. It is simply an additional user that is set up to perform the same function as a regular e-mail address. For example, you can set up an alias for your account info@yourdomain.com. Let's say it was info2. If anyone sent an e-mail to info2@yourdomain.com, it would end up at info@yourdomain.com even though info2 is not a real e-mail address. To set up an alias, log into the mail administration, choose user administration, then click add alias. You will see a prompt asking for the alias, which in this example would be info2. Then enter the correct mail account info that alias is pointing to and click save.

Logging into Mailserver

• In your browser go to the URL http://mail.yourdomain.XXX:8181 or use your mail IP address.
• After the page loads, click on the Login Link and you will be prompted for your username and password.
• Enter your username in this format: username@yourdomain.XXX Your password does not require @yourdomain.XXX.
• After logging in scroll down towards the bottom of the page and click on user administration to begin to add your users to your mail system.

Note: Leave your Max mailbox size and Max mailbox messages at 0 (zero) this is the default setting for unlimited.

After you have setup your mail accounts, it is time to set them up in your Mail Client. To do this, see below for the configuration setting for the mail client you are using.

Netscape Mail

1. Open Netscape Browser
2. Go to Options menu bar and choose Mail and News Preferences
3. Choose the Servers tab:
   
   • a. Outgoing SMTP should be the mail server address of your dial-up company
   • b. Incoming POP server should be mail.yourdomain.xxx (substitute your domain name)
   • c. POP3 username is the account you set up
4. Click the Identity tab:
   
   • a. Enter your name
   • b. Enter your full e-mail address
   • c. Enter your reply e-mail address
     
5. Click Apply

Outlook Express

1. Open Outlook Express
2. Go to Tools menu and choose Accounts
3. Select the Mail tab and the Add button
4. Setup Wizard will appear. Follow the Wizard until Finish is selected
5. Repeat above steps to create multiple e-mail accounts in Outlook Express

Eudora Mail Setup

1. Go to tools, options
2. Click getting started:
   
   • a. Set the pop account to user@mail.domain.com
   • b. Set real name to the name you want to display when sending e-mail
   • c. Set the return address as the e-mail address you want people to reply to (usually user@domain.com)
3. Click hosts, set the SMTP server to the one that your ISP provides

 

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